Fixing Problems with the Moto Z Play

Safe Mode

Having a Droid ourself, we really feel like the Moto Z Play will get unfairly underrated. It’s received respectable specs, an inexpensive worth, and consists of mods in addition. We’re really stunned that sales weren’t higher than what they have been and that the response to the telephone has been so lackluster. That being stated, the telephone can have some issues, and individuals are much more apt to discuss these than the positives.

Perhaps that’s comprehensible because when something is improper together with your Moto Z, it’d as nicely be 100% of Moto Zs out there so far as you’re involved. Not having a practical telephone can feel crippling. However I’m satisfied that when we get your telephone working because it should, you’ll feel the same approach we do—that this can be a system with the absolute best combination of efficiency and worth. But first things first, let’s remedy your challenge.

Drawback 1: Issues after Nougat Replace

The Android Nougat replace is thrilling however really brought about some points on this telephone. There have been stories of the Z getting into Silent Mode unbidden, and the Hotspot turning off uninitiated. And, as a telephone possessed, the quantity might mechanically decrease itself.

Should Read: 9 Issues and Solutions for Android Nougat


Protected Mode/Uninstall App

Try to rule out an incompatible app. Enter Protected Mode to briefly return to your default settings to find out if an app is causing the difficulty. To get there, long-press your Energy button until you see the option to Power Off. Now long-press the Power Off choice until you see Reboot to protected mode and press OK to verify. You need to see Protected Mode to the decrease left of your display.

Wipe Cache Partition

Go into Recovery Mode by pressing the Volume Down and Power buttons concurrently when your system is powered off. When the gadget activates utilizing the Volume Down key to pick the Recovery Mode choice, and it is best to then see the Android robotic. Holding the Power button, press Quantity Up twice, then launch Energy. Use the quantity buttons to pick Wipe Cache Partition and Energy to pick it.

Wipe Data

Download App

Set Silent Mode routinely based mostly on time, place, or caller.

Download: Silent!

Examine for 7.1.1 Replace

This update was supposed to deal with the quantity drawback.

Check Updates

Perform Manufacturing unit Reset

Backup your knowledge first, or you will lose it all. You’ll then want to complete setup again, as if you’ve got a brand new system.

Factory Reseet

Drawback 2: Disappointing Display

Do you could have a distorted, clean, or black display? This could appear very alarming, however it helps to know you aren’t alone and there are fixes.


Set Animations Scales

Go to Settings > About System and faucet Construct Quantity seven occasions. Once you see the announcement that you’re a developer, return to Settings and choose Developer Choices and it is possible for you to to pick each of the three animation settings. Guarantee they are set to 1x, or should you really need to make it snappy, go to .05x. Turning these off altogether can have a adverse impression on fluidity.

Transition Animation

Protected Mode/Uninstall App

Protected Mode permits you to boot into the system in a diagnostic state, with out operating any third-party software. That is what you need to use to find out whether your drawback is more app or system-related because it boots with solely these apps that came together with your Android proper out-of-the-box. If your system features normally in Protected Mode it’s very probably the difficulty is with an app you downloaded.

Uninstall App

Remove Display Protector

In case your power and every little thing else appears high quality, attempt eradicating any display protector positioned on your telephone. Dust can accumulate beneath your protector and cause interference.

Screen protector

Manufacturing unit Reset

Go to Backup and reset from Settings and faucet on Manufacturing unit knowledge reset. Instruct the Android to Reset the Gadget. This wipes knowledge so you may need to back up what you wish to save!

Backup Reset

Send to Motorola/Lenovo

Especially if a hard reset doesn’t repair the difficulty, ship the system to its producer or service supplier. If it’s a cracked display or digital camera lens, it won’t be value your time and effort to fix, otherwise you may even make it worse.

Drawback three: Quantity Low

Whether or not you’re experiencing this after an update (Nougat or in any other case), the issue is showing randomly, or it has all the time been there, the low volume has plagued this telephone. For those who aren’t taking a look at your telephone, notifications are solely helpful for those who can hear them. It’s the identical with ringtones.


Examine for Updates

For many telephones/carriers, a Fall/Winter update appeared to fix this.

Take away Case

Just in case your case is interfering with the quantity or speaker, see in case your volume is louder with out it.

No Case

Run Speaker Check

Go to Apps > System Assist > Repair > Hardware Check > Speakers > Start Check. Let the troubleshooter know that you simply did not hear the sound, after which let it run.

Speaker Test

Manufacturing unit Reset with out Auto Restoration

Begin completely recent.

Drawback four: Popping, Crackling Speakers

One other audio annoyance comes within the form of popping when users try to watch a video, make a call, change between apps, or any of a giant variety of duties.



Sadly, this fix appears to be only momentary, however it reliably helps for a short while.

Power Off

Avoid Utilizing Moto Voice & Bluetooth Together

These two simply don’t appear to get together with each other.

Disable Contact Sounds

Go to Settings > Sound & Notification > Other Sounds > Contact Sounds.

Other Sounds

Manufacturing unit Reset

This feature does remove every part you’ve gotten added to the telephone.

Drawback 5: Efficiency Lag and Freezing

There have been problems with the contact display freezing and even the Energy button being unresponsive.


Protected Mode/Uninstall App(s)

Third-party apps may cause conflicts, and can even run in the background, affecting performance. To enter Protected Mode, long-press the Power button till you see the Energy Off choice appears. Now long-press the Energy Off choice until the Reboot to Protected Mode choice seems.

Energy Cycle

Energy cycling reboots your system. To do so, long-press your Power button until your telephone turns off, and long-press it again till it activates once more.

Clear App Cache

This could additionally help in case your Z is crashing. From Residence, go to Apps > Settings > Apps, contact any app that you simply assume could be inflicting problems, and then tap Storage. Choose Clear Cache.

Download Activity Killer

This app works to improve your telephone’s performance by killing any app that is hogging the CPU and/or battery. Manually killing apps continues to be really helpful.

Obtain: Activity Killer

Master Reset

Navigate to Backup and reset from Settings and faucet on Manufacturing unit knowledge reset. Tell your Android to Reset the Gadget. This wipes knowledge so that you may need to backup what you wish to save!

Drawback 6: Wi-Fi Woes

Wi-Fi problems usually are not unprecedented on this gadget, especially after an replace to Nougat. Connections is probably not reliable.


Toggle Wi-Fi/Reset System/Router

Flip the Wi-Fi function off and back on again. Do the identical together with your telephone and router if essential.

Flip Off Bluetooth

In case you can stay without it, some swear by turning off Bluetooth for the sake of your Wi-Fi.

Bluetooth Menu

Overlook/Reset Network

Out of your House display, visit Apps > Settings > Wi-Fi. Lengthy-press the community and choose Overlook network. You’ll have to set it up again. Or go to Settings > Backup and Reset > Reset Community Setting > Reset Setting.

Forget Network

Change Frequency to 5GHz

Navigate to Settings > Wi-Fi > three dots > Advanced > Wi-Fi Frequency Band.

Wifi Frequency

Examine Energy Saving Mode

Go to Settings > Battery > Power Saving Mode. Ensure these settings aren’t affecting your Wi-Fi.

battery saver


Ensure you’ve got the newest update in your telephone. This largely will depend on your service. Do the identical on your router.

Apply Update

Drawback 7: App Points/Bloat

Verizon, particularly, likes to load its phones up with bloat you don’t need or need. It may be arduous to eliminate.


Use Protected Mode

If your problem goes away in Protected Mode, it’s highly possible that a third-party app is responsible for it. When you’ve recognized it, uninstall it.

Disable Unneeded Apps

From your House display, go to Apps > Settings > Apps and search for these apps. If they aren’t visible, attempt to click on the three-dot Menu icon and select Show System. If mandatory, faucet on Pressure Stop. Press OK after which Disable. Affirm by hitting Disable App.

Disable NFL

Take away App By way of Google Play

Go to Apps > Play Retailer > Menu > My apps & games. Select the app you wish to take away. Touch Uninstall, then OK.

My apps

Uninstall Apps

Eliminate them once and for all. From House, go to Apps > Settings > Apps > Handle Purposes. Select the app you don’t want. Click on Uninstall, and OK to verify.

Root/Flash Custom ROM

Rooting this telephone is a bit tough, as the traditional SuperSu information don’t work. Additionally, you will should unlock the bootloader earlier than you do anything. After that, you possibly can boot into fastboot mode, hook up with a PC, set up a custom recovery like TWRP. You’ll have to permit TWRP permission to mount and make modifications. Additionally, you will need to go to the Advanced menu and open a terminal to enter the next code:

echo “SYSTEMLESS=false” > /knowledge/.supersu
echo “BINDSYSTEMXBIN=true” >> /knowledge/.supersu

You’ll be able to then set up SU using TWRP and subsequently flash other zips, just like the custom ROM of your selection. Once you’re achieved you will have to reboot. If this looks like Greek, you may need to take a moment to learn up on rooting before you do anything risky together with your telephone.

Hopefully, now you’ll be able to fall in love together with your Moto Z Play again. A few of these problems stem not a lot specifically from Motorola itself, but from having one of the newest updates—Nougat—for which some issues have needed to be ironed out and nonetheless continue to be. We even have articles for primary troubleshooting of Android phones. When you’ve got a significant issue, especially involving hardware, the perfect answer could be to contact help from the producer or retailer on your Android.